Ticket Predefined Replies

Section: Operations
URL: /admin/tickets/predefined_replies
Page title: (2) Răspunsuri predefinite

Overview

Predefined replies are reusable canned responses agents can insert with one click to speed up ticket resolution.

Business value

Reusable canned responses agents insert with one click — for FAQs, onboarding, payment-issue follow-ups. Lifts agent productivity and keeps tone-of-voice consistent.

• Who uses it: Support agents, customer success
• Key benefit: Cuts agent handle time on repetitive issues by 40-60%.

Typical use cases:

• "How do I reset my password?" replied in 3 seconds
• Standardised onboarding email used by every CSM

At a glance

Accessing this module

From the admin sidebar, navigate to Ticket Predefined Replies, or open the URL directly:

/admin/tickets/predefined_replies

List view

The list view shows existing ticket predefined replies records. Use it to search, filter, sort, and bulk-act on items.

Common actions

1. View existing records — open Ticket Predefined Replies from the sidebar to see the list view.
2. Search and filter — use the search box and column filters to find records.
3. Create a new record — click the Add / New button (or follow the "Create" URL above) and fill in the required fields.
4. Edit a record — click a row to open the detail view, then use the edit action.
5. Delete a record — use the row's delete action; deletion may be soft or hard depending on the module.
6. Bulk operations — select multiple rows via the checkboxes and apply a bulk action from the toolbar (export, delete, status change, etc., where supported).

Captured: 2026-05-10T09:51:26.776Z · Source: demo.crmconnect.io/admin/tickets/predefined_replies